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Missing archived submissions

thinkingcap's Avatar

Has anyone had any archived submissions disappear from their archives? 

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dljinnovations's Avatargold

Hi Junie.  I don't recall this happening to me.  Have you checked to make sure that it isnt on a second page of your achieved submission?

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sgdromms's Avataren_staff_badge

Hi Junie -

I believe that the Support Team was responding to you via an e-mail, but for general community knowledge, if a user deletes their idea from the system, it is no longer available as an archived submission, it is reported in our system as deleted by user, and we have no visibility to the idea, as all entered information is deleted from the system.

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jamielynn's Avatarg8_badge

I had also noticed a lot of missing archived submissions. I thought maybe there was a limit to the number that could be stored and I was very disappointed as this was how I saved my past information. I also do not get notified when my submissions move and that has been going on 2 years or more.

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sgdromms's Avataren_staff_badge

Jamie -

Good morning. Our IT team reviewed and out system shows no current issues with notifications being sent. There was an issue late last year that was resolved in November, so unless your e-mail service provider is not allowing the e-mail through, we show no current issues. In the future, please simply contact Support through Questions@edisonnation.com and they will work with IT to resolve these issues, like I understand that you did in the Fall.

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